When you return an item, your refund amount and refund method may vary. Check the payment method that was refunded and the status of your refund in Your Orders.
Note: All information on this page only relates to items bought from or Fulfilled by Amazon. Don't return items to Amazon that were bought on Amazon Marketplace and shipped to you by the seller.
Where's My Refund?
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our returns center. When we complete processing your return, we issue a refund to the selected payment method. Check the payment method that was refunded and the status of your refund in Your Orders.
Amazon.com Return Policy
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.
Amazon does not store items mistakenly sent to us and instead donates, or recycles them, when appropriate and possible. If you accidentally sent the wrong item to Amazon, please contact Customer Service as soon as possible. Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
Amazon Global Store Return Policy
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
For most Amazon Global Store returns, you will be provided with a pre-paid UPS return label which allows you to return the item(s) to any UPS drop-off point located across the US. You can find your most convenient UPS location using the following link:
Not all Global Store items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.
Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
Amazon Alexa Voice Shopping
Non-digital products purchased using Alexa are eligible for free returns. To return a product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.
In addition, if you accidentally purchase a song or album from our Digital Music Store using Alexa, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.